At Next Step, our clients are more than just success stories—they are proof that transformation is possible with the right support. Whether returning to school, navigating a career change, or building confidence from the ground up, each person’s journey reflects the power of clarity, coaching, and courage.

What Our Clients Are Saying

🟦 Rachelle Fitzgerald – Social Worker, MSW

“Working with Dr. Baughans was a game-changer. As an adult returning to school, I was nervous and unsure of where to start. I needed support that matched the rigor of my classes—and that’s exactly what I got. She helped me stay organized, focused, and motivated. I went from struggling to thriving. I never thought learning could feel this empowering.”

🟪 Paula L, LCSW. – Small Business Owner & Master’s Graduate

“Before I found Next Step, I was a full-time hair stylist-with no college education. I didn’t know how to use a computer and had never written a paper in Word. But Next Step walked with me every step of the way and made me believe I could actually go back to school. I earned my master’s degree—and now I run my own business.”

🟩 Jamal T. – Police Officer

“I always wanted to become a police officer but hadn’t been in school in years. I wasn’t confident about taking the exam. Next Step helped me re-enroll in school, stay on track, and push through. From writing help to test prep, I had support all the way through. I got my degree and passed my exam—now I’m living my dream.”

🟧 Denise L. – Career Changer

“After working in retail for over 15 years, I knew I needed a change—but had no idea where to begin. Dr. Baughans helped me identify my strengths, rewrite my resume, and believe in myself again. I landed a job in human services and finally feel aligned with my purpose.”

🟥 Marcus J. – Graduate Student (ABD)

“I was overwhelmed and stuck in my dissertation process for months. The pressure was eating me up. Next Step helped me break the project into manageable parts, stay accountable, and finally finish. I defended my dissertation with confidence—and I owe that progress to their coaching.”